Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
Ensure all transactions (revenues, provisions, operating expenses etc) are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS).
Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Provide full tracing service for customers and other DHL network by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments (different kinds of service incidents).
Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
Implements Corporate Internal Controls policies, methodologies and testing strategies at regional and local level, providing feedback for continuous enhancement.
Act as the conduit between Commercial and Country Operations to identify and support the business requirements of CSI and global multinational customers within assigned industry segments.
Implement DHL Express pricing strategies and governance across customer segments to support profitable growth. Prepare reports and provide pricing recommendations that enable informed business decisions and drive sustainable revenue growth.