To proactively look at opportunity for improvement in handling process, potential of reducing wastage, unproductive tasks that will have impact on operational efficiency and customer experience.
Provide full tracing service for customers and other DHL network by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments (different kinds of service incidents).
Implement DHL Express pricing strategies and governance across customer segments to support profitable growth. Prepare reports and provide pricing recommendations that enable informed business decisions and drive sustainable revenue growth.