Daily Workflow: Oversee the day-to-day operations to ensure smooth, efficient service and quick problem resolution during peak hours.
SOP Compliance: Ensure all staff adhere to company policies, Standard Operating Procedures (SOPs), and service standards.
Customer Relations: Interact with diners, build regular customer loyalty, and handle any complaints or feedback professionally to ensure satisfaction.
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The Manager will assist the Assistant General Manager and General Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. The Manager will be leading a team of Captains, Cashiers, Hosts and Service Attendants.
This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff, and liaise with executive management to ensure that Marina Bay Sands’ short and long term goals are met.
Support the General Manager to achieve the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills.
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Location: Tanjong Pagar Salary: $2,200 – $3,000/Month Job Responsibilities:• Prepare and set up the outlet for food service• Greet guests and introduce the menu; recommend dishes and drinks• Attend to guests’ needs and handle queries or concerns• Take and serve food & beverage orders accurately• Present checks and collect bill payments• Maintain basic knowledge of menu items, specials, and promotions• Assist with deliveries and stock management as needed• Keep the restaurant and equipment clean and organized• Perform ad-hoc duties as assignedBenefits:• 5-day work week, 44 hours per week• Quarterly sales incentives program• Loyalty bonus: after 1 year – $100/month; after 3 years – $300/monthRequirements:• Friendly, approachable, and team-oriented• Able to work flexible shifts, including weekends and public holidays• Prior F&B or customer service experience preferred but not mandatory
Oversee and guide customers’ dining and restaurant experience
Provide knowledgeable, approachable, efficient, energetic, and thoughtful service at all times.
Full knowledge of food and beverage menu items including major components of a dish/drink; this may include ingredients and their source, simple descriptions of unfamiliar ingredients.
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