Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
...