· Microsoft or VMware certifications are advantageou
Role Overview
The System Engineer – Active Directory (AD) is responsible for supporting, maintaining, and enhancing enterprise Active Directory, Windows Server, and virtualization infrastructure across customer environments. The role focuses on ensuring stable, secure, and highly available identity, authentication, and infrastructure services through proactive administration, preventive maintenance, troubleshooting, patching, remediation, and operational governance.
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Own architecture and major technical decisions for the platform, from onboarding and order routing through records, reporting and the partner interfaces.
Build and lead the engineering team, and set standards across reliability, security, performance, testing and code quality.
Implement the SC's technology risk requirements as engineering practice: change control and approvals, secure development, testing and acceptance, capacity and resilience.
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Define and execute the strategy for regional support domains (WFM, Vendor, and Performance Management) to support scaling across markets.
Establish regional standards and governance to improve consistency and operational discipline while allowing for local adaptation.
Advise senior leaders across country and regional teams on operating model decisions and innovate by identifying practical applications for AI and automation.
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Summary - The Service Excellence Manager is accountable for ensuring services are delivered in line with agreed SLA commitments, while driving structural improvements and transformation across service operations.
Develop and execute an integrated Govt affairs strategy aligned to Malaysia's growth ambition and portfolio priorities.
Serve as a strategic advisor to the General Manager and Leadership Team on policy, access, healthcare system and reputational matters.
Anticipate emerging healthcare, political, regulatory and reimbursement trends and translate them into business opportunities or risk mitigation plans.
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Summary - The Service Excellence Manager is accountable for ensuring services are delivered in line with agreed SLA commitments, while driving structural improvements and transformation across service operations.