Develop and execute an integrated Govt affairs strategy aligned to Malaysia's growth ambition and portfolio priorities.
Serve as a strategic advisor to the General Manager and Leadership Team on policy, access, healthcare system and reputational matters.
Anticipate emerging healthcare, political, regulatory and reimbursement trends and translate them into business opportunities or risk mitigation plans.
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Define and execute the strategy for regional support domains (WFM, Vendor, and Performance Management) to support scaling across markets.
Establish regional standards and governance to improve consistency and operational discipline while allowing for local adaptation.
Advise senior leaders across country and regional teams on operating model decisions and innovate by identifying practical applications for AI and automation.
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Own architecture and major technical decisions for the platform, from onboarding and order routing through records, reporting and the partner interfaces.
Build and lead the engineering team, and set standards across reliability, security, performance, testing and code quality.
Implement the SC's technology risk requirements as engineering practice: change control and approvals, secure development, testing and acceptance, capacity and resilience.
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Lead the IAM risk function as an independent second-line oversight and advisory role, covering investment, transaction, fund management, asset management and retail-related risks.
Develop and enhance IAM risk frameworks, methodologies, reporting and escalation processes in alignment with the Group ERM Framework, Risk Appetite Framework and governance requirements.
Provide constructive challenge and risk insights to support Management, CRICO and relevant governance committees in making informed decisions on key IAM matters.
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Summary - The Service Excellence Manager is accountable for ensuring services are delivered in line with agreed SLA commitments, while driving structural improvements and transformation across service operations.
Strategic Financial Leadership: Spearhead financial planning processes – including annual Budget Plan, long-range financial planning, and special projects (e.g., business development initiatives) – to drive profitable growth and achieve short- and long-term business goals in Singapore and Malaysia.
Business Partnering: Actively collaborate with business leaders in both countries to develop and refine business strategies. Identify opportunities and advise on prioritizing investments and resources that will deliver profitable growth and continuous improvement in financial performance.
Decision Support & Stewardship: Provide robust financial insights and perspectives to inform decision-making for the Managing Directors and Country Leadership Teams of Singapore and Malaysia. Partner with these leadership teams to meet the company’s short- and long-term objectives through strategic guidance and rigorous financial stewardship.
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