We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when it is needed for dispatch activity's
Independently and simultaneously coordinate vehicle/engine related cases reported to Scania Assistance
Administrate Scania Assistance cases from first customer call/contact to closing of a case according to standards, guidelines and manuals and to a positive and accepted solution for the customer
Analyse and direct new customer requests to the most appropriate Scania workshop for intervention.
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