Service Sales Manager [Access Door / Up to $4,500]
Service Sales Manager [Access Door / Up to $4,500]
Account & Relationship Management (Sales)
Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment
controls, coordination with production staff
Management of debt collection for service department customers
Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products
Responsibility for the prompt preparation of quotations for the supply / repair / installation of products as requested by potential customers
Accurately inform service clients about the schedule of their service request and the coordination between the service crews and customer for the timely and cost-effective supply of service and products ordered by the customer
Assist in the overall Occupational Health and Safety of employees and sub-contractors
Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client
Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business
Responsibility for the preparation of paperwork to initiate the raising of invoices relating to product being serviced and to ensure processing and mailing prior to the end of the month in which product was serviced
Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company
Any other ad-hoc duties assigned
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