This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
Support customers across SEA official e-commerce platforms, handling enquiries related to products, orders, payments, delivery, returns, refunds, and exchanges.
Deliver professional and timely customer support through email, live chat, and other service channels.
Manage and follow up on order, delivery, return, and refund cases to ensure timely resolution.
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Act as the main point of contact for commercial vehicles breakdowns, complaints, and service issues from dealers, fleet owners, and corporate customers.
Coordinate towing operations nationwide and ensure fast dispatch, follow-up, and reporting.
Troubleshoot issues with workshops and technicians (mechanical, electrical, warranty-related).
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