Oversee daily eCommerce operations across B2C, B2B, mobile app, and Marketplace stores to ensure a seamless, conversion‑optimized customer journey and consistent brand experience.
Monitor site and revenue performance using GA4 and Power BI, acting quickly on issues across traffic, funnel metrics, bounce rates, and daily sales vs. targets.
Lead end‑to‑end commercial campaign management on both D2C and Marketplace channels—planning, requirements gathering, QA, setup, and reporting—while collaborating closely with platform KAMs and Social Sellers.
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Data Analysis & Reporting: Work closely with the team to gather, analyze, and interpret operational data to improve efficiency and achieve business goals. Generate regular operational reports to support the team.
Operations & System Support: Support the setup and maintenance of system tasks, collaborating closely with the operations team to ensure smooth task execution and onboarding for sellers.
Data Visualization: Assist in designing, creating, and maintaining data visualizations and interactive dashboards.
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Data Analysis & Reporting: Work closely with the team to gather, analyze, and interpret operational data to improve efficiency and achieve business goals. Generate regular operational reports to support the team.
Operations & System Support: Support the setup and maintenance of system tasks, collaborating closely with the operations team to ensure smooth task execution and onboarding for sellers.
Data Visualization: Assist in designing, creating, and maintaining data visualizations and interactive dashboards.
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Strategic Program Management and Launch: Define and lead the roadmap for launching QC specific programs into service operations
Performance Management and Accountability: Own and monitor critical service and customer experience metrics at the regional level, such as contact rates, automation levels, line of business performance, and customer satisfaction. Drive regional strategies to improve KPIs and ensure consistency in customer experience across all countries.
Shop Onboarding and Content Excellence: Oversee the performance and efficiency of shop onboarding processes and content management to ensure a high quality experience for partners and users
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Work closely with the Founder/CEO to translate company strategy into quarterly, monthly, and weekly operational priorities.
Build and manage company-wide operating rhythm, including weekly management meetings, monthly business reviews, and project follow-ups.
Track business performance across key departments such as online sales, outlets, customer service, training, pharmacy/channel sales, warehouse, and support functions.
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Work closely with the Founder/CEO to translate company strategy into quarterly, monthly, and weekly operational priorities.
Build and manage company-wide operating rhythm, including weekly management meetings, monthly business reviews, and project follow-ups.
Track business performance across key departments such as online sales, outlets, customer service, training, pharmacy/channel sales, warehouse, and support functions.
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Define who to hire, how to attract candidates, how to screen them, and how to build a continuous talent pipeline.
Build onboarding, training, assessment, certification, and internal development systems, including a structured Company Academy graduation requirement before staff officially take up key roles.
Build performance, bonding, engagement, career path, KPI, culture, and retention mechanisms so that good people stay, grow, and perform.
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Embassy Alliance Travel Group is an established travel and destination management company with more than 20 years of experience in the tourism industry. We provide travel services, destination experiences, tours, transfers, accommodation, and other travel solutions for international clients and partners.
As we continue to expand our digital presence and develop new travel products and platforms, we are looking for an experienced Marketing Specialist who can combine digital advertising, website marketing, social media, and creative campaign planning.
We are looking for a hands-on Marketing Specialist who understands how different digital marketing channels work together. The successful candidate should be comfortable planning and managing Google Ads campaigns, developing ideas and structures for effective website landing pages, managing social media engagement, and working on marketing campaigns designed to generate enquiries, bookings, leads, and brand awareness. This position is suitable for someone who can think creatively while also using marketing data and performance indicators to make informed decisions.