Act as the main point of contact for commercial vehicles breakdowns, complaints, and service issues from dealers, fleet owners, and corporate customers.
Coordinate towing operations nationwide and ensure fast dispatch, follow-up, and reporting.
Troubleshoot issues with workshops and technicians (mechanical, electrical, warranty-related).
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Engage with inbound leads from marketing channels (no cold leads)
Understand users’ needs (TikTok sellers, creators, agencies) and guide them on how Kalodata can help. Conduct product walkthroughs / demos to showcase Kalodata’s value
This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
Engage with inbound leads from marketing channels (no cold leads)
Understand users’ needs (TikTok sellers, creators, agencies) and guide them on how Kalodata can help. Conduct product walkthroughs / demos to showcase Kalodata’s value