Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.