Customer Technical Support: Handle after-sales technical enquiries from Malaysia-based customers via phone, email, or on-site visits; diagnose and resolve product issues related to lead-acid and lithium battery systems.2. On-Site Service & Troubleshooting: Perform installation checks, commissioning support, and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field.3. Product Testing & Analysis: Conduct local testing on defective products returned by customers; document findings and coordinate with HQ Technical Support / R&D for complex cases.4. Customer Training: Deliver basic product operation and maintenance training to customers and local partners as required.5. Documentation: Prepare service reports, site visit records, and maintain accurate after-sales documentation for Malaysia accounts.6. Coordination: Liaise with Leoch China HQ Technical Support for escalated technical matters and spare parts coordination when necessary.7. Ad-hoc Duties: Perform any other after-sales related tasks assigned by the superior.
Market Development: Identify and reach out to potential B2B clients in the manufacturing sector to expand our market footprint.
Client Consultations: Conduct client meetings, presentations, on-site visits to factories and production lines to understand clients' requirements and production challenges.
Technical Support: Collaborate with the technical team to provide basic automation proposals and product specifications tailored to client needs.
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Perform installation, commissioning, upgrading, maintenance, and repair of company equipment and systems at customer sites.
Diagnose, troubleshoot, and resolve equipment breakdowns, including preparing test equipment, identifying root causes, and coordinating spare parts replacement.
Provide timely technical support, customer training, product demonstrations, and ensure high levels of customer satisfaction.
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