Technical Specification Development and Publication: Compile and update on-site maintenance technical specifications, checklists, and standard operating procedures (SOPs) for GPU servers and storage devices, and promote their implementation to all maintenance engineers.
Difficult Fault Support: Respond to escalated difficult faults reported by maintenance engineers, providing remote technical guidance; when necessary, coordinate with the GS (Global Support) team to intervene and track the fault until it is resolved.
Incident Review: Conduct root cause analysis on major operational errors (accidental shutdown, incorrect hard drive replacement, incorrect cable disconnection, etc.), compile incident analysis reports, and propose preventative measures and improvement plans.
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Provide hands-on technical support for the installation, setup, commissioning, buy-off, upgrading, troubleshooting, repair and preventive maintenance of sensor products at customer sites, both locally and overseas.
Conduct product demonstrations and provide training to customers on the proper operation, maintenance and application of sensor products.
Respond promptly to customer enquiries and technical issues, identify root causes and implement corrective actions within the required timeframe.
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Provide hands-on technical support for the installation, setup, commissioning, buy-off, upgrading, troubleshooting, repair and preventive maintenance of sensor products at customer sites, both locally and overseas.
Conduct product demonstrations and provide training to customers on the proper operation, maintenance and application of sensor products.
Respond promptly to customer enquiries and technical issues, identify root causes and implement corrective actions within the required timeframe.
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