Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.
Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.
Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.
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Serve as the primary point of contact for clients, maintaining strong relationships, addressing concerns, and providing regular updates to ensure client satisfaction.
Lead the technical and project teams from the award of a contract to ensure proper project execution.
Manage EPC (Engineering, Procurement, and Construction), design, construction management, and design-build projects.
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Install, configure, upgrade, and maintain network and security infrastructure including LAN, WAN, Firewalls, SASE, cloud networking, and Wireless networks.
Design and implement scalable and resilient network solutions to meet business requirements.
Configuration of IP routing and switching equipment
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Prompt Engineering & Evaluation: Design and execute sophisticated test cases using prompt injection and adversarial testing to evaluate the AI’s boundaries and responses.
LLM Benchmarking: Utilize advanced frameworks to measure performance in critical areas like hallucination rates, sentiment consistency, and context retention.
Automated Validation: Build and maintain automated pipelines that leverage "LLM-as-a-judge" patterns to evaluate model outputs at scale.
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KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Major Project Technician to join our Service Maintenance team in Petaling Jaya . You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.
Shift leadership & execution: lead operators/ technicians, coordinate schedules and RM readiness with Planning/Warehouse, and deliver daily production targets with strong discipline.
Line performance & troubleshooting: monitor line efficiency and quality, resolve equipment/ process issues fast, and minimize downtime, waste, and shortfalls.
Collaborate with the sales team and lead deep-dive sessions with customers to understand their current infrastructure, pain points, and future goals, and translate them into technical solutions
Conduct live product demonstrations, presentations, and manage Proof of Concept (PoC) evaluations to prove the value of proposed solutions
Provide pre-sales support, including preparing bill of materials, technical proposals, and technical specifications
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Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
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System Architecture: Design and develop scalable backend architectures and robust microservices using languages such as Python (Django/FastAPI), Java (Spring Boot), or Node.js (Next.js/Express).
Database Engineering: Architect relational and non-relational database schemas (PostgreSQL, MySQL, MongoDB), writing highly optimized SQL queries and executing complex data migrations.
Cloud & DevOps Integration: Deploy and manage containerized applications using Docker onto cloud infrastructure (AWS or GCP), incorporating secure IAM, S3, and serverless computing structures.
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Candidates should possess strong Network Operations Center (NOC) and Network Administration skills, including monitoring, incident handling, and configuration management.
Candidates should possess solid Troubleshooting and Technical Support skills to diagnose issues, perform root cause analysis, and restore services effectively.
Candidates should possess foundational Network Security skills, including basic understanding of firewalls, access control, and secure network practices.
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Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
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