Take ownership of service issues and incidents, driving them to resolution, and keeping stakeholders informed throughout the process.
Participate in the design, development, and delivery of new features and enhancements for the Secure GPT service.
Identify opportunities for improvement in API Operations processes and procedures, particularly in observability automation and customer service delivery, and drive the implementation of these improvements.
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Support field deployment and setup of AGVs. Perform preventive maintenance and servicing of engines (oil, filters, cooling system, fuel system). Maintain and repair electrical systems, wiring, and cable harnesses. Troubleshoot engine, mechanical, and electrical issues. Replace faulty components and perform on-site repairs. Ensure proper cable management and clean wiring installation. Monitor AGV performance during operations. Prepare basic service and maintenance reports