Supervise and monitor all electrical installation works on site to ensure compliance with approved drawings, specifications, project requirements, and relevant Malaysian codes and standards
Provide technical support and engineering solutions to site issues, coordinating closely with the design team, consultants, contractors, and project stakeholders
Review and interpret electrical drawings, method statements, shop drawings, material submissions, and technical documents to ensure accuracy and constructability
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Prompt Engineering & Evaluation: Design and execute sophisticated test cases using prompt injection and adversarial testing to evaluate the AI’s boundaries and responses.
LLM Benchmarking: Utilize advanced frameworks to measure performance in critical areas like hallucination rates, sentiment consistency, and context retention.
Automated Validation: Build and maintain automated pipelines that leverage "LLM-as-a-judge" patterns to evaluate model outputs at scale.
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· Able to work under pressure and adapt to new technologies and support processes.
Job Summary
We are seeking a Technical Support Engineer to provide technical support for IT endpoint devices, including laptops, monitors, and peripherals. The role involves hardware diagnosis, warranty support, parts coordination, vendor management, ticket administration, and customer service. The engineer will work with internal technical teams, vendors, and authorised service providers to ensure timely resolution within agreed SLAs.
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To generate and submit accurate quotation, forecast on sales & collection on a regular basis and reports expenses in accordance with Company Policy.
To liaise with the customers on the secured projects to implement and carry out the scope of supply as stated in the purchase order and generate billing/invoice accordingly.
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Ensuring focus on understanding customer demands & pain points, and solving of customer problems to improve customer satisfaction and increase customer loyalty.
Ensure Project is executed and delivered as per customer expectations.
Coordinate the purchase of equipment, material and services in a timely and efficient manner based on the contractual schedule and project specifications.
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Provide courteous and timely technical support to end-users via phone, email, or chat, assisting with IT-related issues, questions, and service requests.
Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed.
Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of incidents.
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