Provide technical support for IT products, such as but not limited to, computer hardware and software, network equipment, Windows operating systems and applications, network protocols and services, mobile devices, cloud-based applications
Understand customer’s requirements and ensure that technical issues are attended and resolved professionally & promptly.
Provide technical support for IT products, such as but not limited to, computer hardware and software, network equipment, Windows operating systems and applications, network protocols and services, mobile devices, cloud-based applications
Understand customer’s requirements and ensure that technical issues are attended and resolved professionally & promptly.
Team Leadership: Supervise and mentor a team of technicians.
Schedule shifts, assign work orders, and perform quality checks on all completed repairs.
Preventative Maintenance: Develop and execute a rigorous preventative maintenance schedule for elevators, plumbing, electrical systems, HVAC, and fire safety equipment.
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This is a field technical support job. It mainly involves in hardware troubleshooting. It is a network printing multifunction device which occasionally needs networking troubleshooting skill to isolate the root cause of the problem. It is a normal office working hours, Mondays to Fridays job. Full product training will be provided.