Customer Advocacy: Act as the primary technical interface for quality-related issues, maintaining relationships to improve customer satisfaction.
Complaint Resolution: Lead investigations into customer complaints, conducting root cause analysis (RCA) and implementing corrective/preventive actions (CAPA).
Quality Audits & Compliance: Conduct regular customer audits, maintain compliance with industry standards (e.g., ISO, FDA), and ensure internal procedures meet customer requirements.
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Team Leadership & Mentorship: Guide, train, and inspire a team of Equipment Engineers and Technicians. Foster a culture of safety, accountability, and continuous learning.
Drive Module KPIs: Take full accountability for your module’s metrics. Optimize Tool Availability, drastically improve MTBF, and implement strategies to minimize MTTR across the board.
Advanced Problem Solving: Act as the highest level of technical escalation for complex hardware/software failures. Champion 8D and cross-functional Root Cause Analysis (RCA).
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Engineering studies on selected tool for improvement (performance/design/quality) , alarm reduction, & sustainability (spare parts/lifetime/system) and on job training.
Diploma or Degree student in Mechanical, Electrical, Mechatronic and others relevant engineering program
CGPA must be at least 3.00 and above
#WeAreIn for jobs that impact everyone's life. Dreaming about massive machines, precision processes, and the transformation of sand into groundbreaking tech? As a Industrial Trainee - Maintenance 2 in our Manufacturing and Operations team, find yourself in a high-tech world where silicon wafers evolve into cutting-edge products. In our advanced cleanroom environment, every detail count, and your expertise will help shape the future, one innovation at a time. Are you in?
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