Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.
Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.
Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.
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· Microsoft or VMware certifications are advantageou
Role Overview
The System Engineer – Active Directory (AD) is responsible for supporting, maintaining, and enhancing enterprise Active Directory, Windows Server, and virtualization infrastructure across customer environments. The role focuses on ensuring stable, secure, and highly available identity, authentication, and infrastructure services through proactive administration, preventive maintenance, troubleshooting, patching, remediation, and operational governance.
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Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
Ensure all site management and operations practices comply with company and client standards.
Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
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Lead technical engagement with clients - Represent the company as the primary technical point of contact throughout discovery calls, site assessments, and solution walkthroughs, building the credibility that moves deals forward.
Translate technical capability into commercial value - Articulate how drone dock, quadruped/humanoid robotics, and RaaS solutions address specific client operational challenges, enabling the sales team to sell with confidence and precision.
Own end-to-end solution design - Assess client requirements and architect the corresponding hardware, software, and connectivity solution, working closely with engineering to validate technical feasibility before commitment.
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Designing, developing, and deploying machine learning models and AI solutions to solve business challenges in operations, maintenance, forecasting, and process optimization.
Architecting end-to-end ML workflows, including data preparation, feature engineering, model development, validation, and production deployment.
Conducting exploratory data analysis, feasibility assessments, and proof-of-concept (POC) initiatives to evaluate business value and technical viability.
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Handle typical and small to medium sized projects comprising Mechanical Building Services,
Sewerage Lifting Pumping Station, Water Pumping Station, Drainage Pumping System, and all infrastructure related pump station as assigned by HOD/GM of Division with minimal guidance by superior
Lead a team of engineers and other staff in undertaking multi-disciplinary small to medium sizedprojects with minimal guidance by superior
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Lead and conduct in-depth technical due diligence on potential M&A targets, strategic partners, or new venture opportunities, assessing their R&D capabilities, technology stack, intellectual property (IP) portfolio, and product/process maturity.
Evaluate the technical feasibility, scalability, and integration challenges of external technologies or solutions. Identify technical risks and potential synergies between the company's existing R&D efforts and external opportunities.
Proactively monitor emerging technologies, scientific breakthroughs, and industry trends relevant to the company's strategic interests and R&D roadmap. Identify potential technology partners, startups, or research institutions for collaboration, investment, or acquisition.
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Bachelor’s degree in Computer Science, Engineering, Mathematics, Physics, or a related technical discipline; Master's degree in Machine Learning, Data Science, Artificial Intelligence, or a related field is an advantage.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.