• Manage daily technician dispatch and work schedules• Oversee servicing, preventive maintenance and breakdown jobs• Monitor service contracts, PM schedules and client escalations• Oversee HVAC / ACMV installation and retrofit projects from award to handover• Review quotations, technical proposals and variation orders• Manage project costing, budgets and margins• Coordinate with technicians, engineers, admin staff, subcontractors and suppliers• Oversee job orders, invoicing, documentation and operational flow• Lead and manage technicians, service engineers and back-office staff
Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination.
Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.
Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)