The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift patters.
Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software and Microsoft operating systems.
Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company. Previous call center.
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Resolve end user requests or problems at sites in the areas of desktop, laptop, servers hardware, network, firewalls, system infrastructure, and other peripherals or related applications
WAN / LAN administration and maintenance of windows servers, configure and administer associated applications and services
Maintain network equipment such as firewall, routers, switches, IDS, load balancer, DHCP, DNS and remote access services for global offices
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Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base
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Perform comprehensive installation, maintenance, and repair of HVAC systems, including air conditioning units, heating systems, refrigeration units, and ventilation systems, ensuring compliance with manufacturer specifications and industry standards.
Conduct detailed inspections and diagnostics of HVAC systems to assess operational efficiency, identify potential problems, and implement corrective actions to mitigate downtime.
Troubleshoot and resolve complex mechanical, electrical, and control system failures, utilizing advanced diagnostic tools and techniques.
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Perform comprehensive installation, maintenance, and repair of HVAC systems, including air conditioning units, heating systems, refrigeration units, and ventilation systems, ensuring compliance with manufacturer specifications and industry standards.
Conduct detailed inspections and diagnostics of HVAC systems to assess operational efficiency, identify potential problems, and implement corrective actions to mitigate downtime.
Troubleshoot and resolve complex mechanical, electrical, and control system failures, utilizing advanced diagnostic tools and techniques.
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Inspect, troubleshoot, service, and repair power tools and equipment while maintaining proper repair records and ensuring completed jobs meet the required service and quality standards.
Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base
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Support daily IT MFG systems related tickets – Windows Server 2012 / 2016 / 2019 issues, Service Pack upgrade, Security Patching, MFG application rollout, File Server Management, RedHat Linux administration, IIS management, SQLserver, healthcheck and monitoring, level 1 IT end user support on clients, application, network and services, and other tasks requested by Site IT Supervisor.
To manage site helpdesk operations, provide technical guidance, deliver helpdesk efficiency report, and other tasks requested by Site IT Supervisor
Perform administrative functions for all IT Manufacturing and APAC IT, including coordination and communication. Maintain documentation, organize meetings and events, and ensure confidentiality and compliance according to Policy
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