Coordinate and support daily customer delivery activities in collaboration with the Sales team to ensure timely and accurate deliveries.
Liaise closely with internal departments, including Production, Warehouse, Logistics and Sales, as well as external parties, to coordinate delivery schedules and resolve delivery-related matters.
Plan and coordinate daily delivery routes to optimize delivery efficiency and ensure smooth transportation arrangements.
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Commission new stores end to end — rack layout, structured cabling, router/firewall and managed switch configuration, VLAN segmentation (management / POS & token / IoT machines / CCTV / staff), access point setup, WireGuard tunnel back to HQ, Zabbix agent registered.
Bring the machine layer online — wire and address washer/dryer controllers, verify RS485/Modbus TCP connectivity, pull and run the Docker container for the IoT service, confirm the FastAPI endpoint is reachable and returning correct machine state, and prove each machine reads and writes before handover.
Diagnose faults to root cause — machines become offline, a token terminal drops off, a store loses its tunnel. You isolate it layer by layer (cable → link → IP → VLAN → route → firewall → service → application) and document what it actually was.
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Provide on-site Application and Technical first level support for the e-Tanah System based at site office.
Educating Pejabat Tanah user on how to work e-Tanah System and providing guidance by taking them through step-by-step procedures either over the phone, online or in person.
Responsible to manage all issues related to e-Tanah System reported by the Pejabat Tanah user under portfolio to support e-Tanah System.
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We are seeking a motivated, detail-oriented Junior IT Technician to join our growing IT department. In this role, you will provide essential desktop support, maintain network and system operational readiness, and assist employees with daily technical issues. This is an excellent opportunity for fresh graduates or junior technicians eager to expand their skills across hardware, software, and enterprise IT infrastructure.
Key Responsibilities
Technical Support: Serve as the primary point of contact for internal IT helpdesk requests, troubleshooting hardware, software, and basic network issues.
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Administer, configure, and maintain Linux, Windows Server, and NVIDIA GPU/AI compute nodes, including OS deployment, kernel & cluster updates, system patching, hypervisor management, and performance tuning.
Oversee data center physical safety, rack setup, power/cooling distribution, cabling, and scheduled preventative servicing.
Execute system administration tasks for backup, disaster recovery, server health monitoring, and storage capacity planning.
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End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed.
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