Provide comprehensive IT support to end-users, addressing hardware, software, and network issues to ensure seamless daily operations.
Install, configure, and maintain computer hardware, software applications, and network infrastructure, including servers, workstations, and peripherals.
Perform regular network administration tasks, including monitoring network performance, troubleshooting connectivity problems, and implementing security measures.
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IT Support
Network Administration
Hardware Troubleshooting
Software Installation
Printer Maintenance
Managed Print Services
Office Solutions
Technical Support
Technical Support
Technical Support
· Provide technical support for the devices during day-to-day operations and project implementations (if any) hosted at Data Centre Bangi, Bangsar, and NTT Cyberjaya.
· Act as the Subject Matter Expert (SME) and primary point of contact for communication, accountability, and escalation with the End User Technical Team at Level 3 support.
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Design, implement, configure, and maintain enterprise network infrastructure, including LAN, WAN, WLAN, VPN, switches, routers, firewalls, and related network devices.
Monitor network performance, availability, capacity, and reliability.
Ensure network infrastructure is properly configured, documented, and maintained.
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Prepare, review, revise, and maintain technical documents, including software and systems engineering, operations, testing, proposal, tender and user documentation;
Gather and analyze technical and product information from various sources to document new or changing product functionality;
Write, format, edit, review, and proof procedural and technical information for technical and non-technical users;
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Prepare, review, revise, and maintain technical documents, including software and systems engineering, operations, testing, proposal, tender and user documentation;
Gather and analyze technical and product information from various sources to document new or changing product functionality;
Write, format, edit, review, and proof procedural and technical information for technical and non-technical users;
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To perform installation, termination, testing, troubleshooting and maintenance of structured cabling and related network infrastructure at customer sites, ensuring all cabling works are completed safely, accurately and according to project requirements.
To perform assembling, installing and repairing electrical wiring and networking cabling.
To assist in carrying projects as assigned by the management/superior
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