Assigned as a customer representative, responsible for working with Fastrain customers to coordinate internal activities that support customer requirements.
Monitor project progress within business units and allocate resources to ensure all launch programs meet both company and customer-specific requirements.
Support organizational goals in achieving total customer satisfaction.
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Responsible for receiving customer inquiry (RFQ), in accordance with the provisions of the appropriate review process, and to assist in the provision of relevant information required for quotations, timely follow-up and feedback to the customer of quotations progress; follow-up customer feedback on the quotations;
Responsible for receiving of customer orders (PO), make confirmation and order arrangement on time, assist to the order review process, make confirmation and feedback to the customer on time;
Follow up production and delivery status, timely communicate with PMC, Production department, Supply Chain department and other related departments to solve related issues of shipment. If there is any problem, feedback to the customers on time;
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