Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions. Regularly engage to better understand customer requirements, establish trust
Serve as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently
Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments)
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To submit customs declaration form(s) + complete related activities as required by the government, facilitating timely clearance of all shipments.
To perform end-to-end customs activities, including but not limited to checking of documents, entering data in relevant systems, inspections of goods, clearance + third-party documents.
To oversee loading + unloading activities, escalate any defects to relevant parties + follow up with necessary surveys.
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