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Oversees the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applications. Maintains ongoing relationships with key customers and interfaces with sales staff on a regular basis and serves as an expert in handling complex queries.
Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues.
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Occupational Health and Safety (OHS) regulations
Site safety inspections
Emergency response planning
Risk assessment
Personal Protective Equipment (PPE) enforcement
Safety documentation and reporting
Construction safety standards
Incident investigation
Safety training and education