Secures that every request is being logged and maintained in a case management tool to track volumes and Service Level Agreements (SLAs).
Works per guidelines and instructions to meet set SLAs and quality targets.
Maintain reminders and notifications to the Center of Expertise Unit HR, Employees, or Managers as specified in the working instructions – strong follow-up practice is important.
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Customer Service
Teamwork
Communication Skills
Time Management
Attention to Detail
Food Safety Knowledge
Cleaning and Sanitization
Food Handling
Communication