We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates....
Organization & Capability Development – Support organization design, role clarity and workforce capability planning aligned with business growth, manufacturing transformation and operational standards.
Competency Management – Develop and maintain competency frameworks, proficiency standards and competency assessments across technical and operational functions.
Talent, Succession & Leadership Development – Identify and develop high-potential talent and successors for critical technical and operational positions, while strengthening leadership, coaching, communication and people-management capabilities among Supervisors, Team Leads, and Managers....
Develop commodity strategies for local area to integrate with GCM strategies
Work with various business stakeholders’ groups to identify and qualify new or existing capable suppliers, initiate requests for proposals/quotations (RFPs/RFQs), advise requestors with respect to contract terms and conditions
Conduct RFP and lead cross functional teams through the selection process of preferred suppliers with effective scoring criteria to critically evaluate supplier proposals in accordance with company policies...
KYC Knowledge Across Client Segments – Applies practical KYC knowledge for FI, NBFI and Corporate clients, including documentation expectations, ownership structures, CDD/EDD considerations, sanctions/tax touchpoints and regulatory onboarding requirements.
Client-Centric Mindset – Creates a smooth and professional client journey by anticipating documentation gaps, simplifying handoffs and addressing queries proactively.
Proactive Ownership & Prompt Follow-up – Drives timely closure of onboarding actions through disciplined tracking, early escalation, and clear accountability across parties....
KYC Knowledge Across Client Segments – Applies practical KYC knowledge for FI, NBFI and Corporate clients, including documentation expectations, ownership structures, CDD/EDD considerations, sanctions/tax touchpoints and regulatory onboarding requirements.
Client-Centric Mindset – Creates a smooth and professional client journey by anticipating documentation gaps, simplifying handoffs and addressing queries proactively.
Proactive Ownership & Prompt Follow-up – Drives timely closure of onboarding actions through disciplined tracking, early escalation, and clear accountability across parties....
Expand your instructional design portfolio by owning diverse programmes across leadership, sales and customer experience, and by translating business needs into clear learning outcomes. Build a library of facilitator guides, participant materials and assessments that demonstrate measurable behaviour change.
Lead client-facing needs analysis, stakeholder workshops and scoping conversations to propose pragmatic learning solutions. Strengthen consultative skills that connect HR priorities with operational outcomes and client expectations.
Sharpen facilitation and digital learning skills through co-delivery, independent sessions and digital module production. Work hands-on with tools like Canva, LMS authoring platforms, and practical microlearning formats to reach learners where they work....