Lead the overall delivery of the Integrated Facilities Management (IFM) contract, ensuring contractual KPIs, Service Level Agreements (SLAs), and customer expectations are consistently achieved.
Manage the day-to-day operations of both Hard Services (HVAC, Electrical, Mechanical, Fire Protection, Plumbing, BMS, Utilities and Building Maintenance) and Soft Services (Housekeeping, Landscaping, Pest Control, Waste Management, Reception, Mailroom and other support services as applicable).
Build and maintain strong relationships with customer management and act as the primary point of contact for all operational, commercial and contractual matters.
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Lead the overall delivery of the Integrated Facilities Management (IFM) contract, ensuring contractual KPIs, Service Level Agreements (SLAs), and customer expectations are consistently achieved.
Manage the day-to-day operations of both Hard Services (HVAC, Electrical, Mechanical, Fire Protection, Plumbing, BMS, Utilities and Building Maintenance) and Soft Services (Housekeeping, Landscaping, Pest Control, Waste Management, Reception, Mailroom and other support services as applicable).
Build and maintain strong relationships with customer management and act as the primary point of contact for all operational, commercial and contractual matters.
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