Define the target SAP S/4HANA logistics architecture across business processes, applications, integrations, data, security, and reporting.
Lead the architecture for end-to-end supply chain processes, including Procure-to-Pay, Plan-to-Produce, Inventory-to-Deliver, Order-to-Cash integration, and warehouse execution.
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Perform L2/L3 investigation of security alerts and incidents.
Investigate complex and high-severity incidents across SIEM, EDR/XDR, identity, network, email, and cloud environments.
Perform threat hunting using Indicators of Compromise (IOCs), Tactics, Techniques, and Procedures (TTPs), threat intelligence, and the MITRE ATT&CK framework.
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Lead and coordinate AML-related AI model projects, including planning, execution, progress tracking, risk and issue management, milestone reporting and delivery governance across AML Operations, Compliance, Technology, OPEX, vendors and relevant AIA markets.
Perform business analyst responsibilities by facilitating requirements gathering, documenting business needs, translating AML operational requirements into functional specifications, supporting workflow design, coordinating UAT planning and maintaining user guides, training materials and operating procedures.
Manage stakeholder engagement and project communications, including organising governance meetings, preparing agendas and minutes, tracking actions, escalating key decisions, managing dependencies and ensuring alignment with internal stakeholders, external vendors and senior management.
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Lead creative direction and styling during lookbook, campaign, and content shoots, ensuring all visual assets translate the seasonal collection's narrative and align with brand aesthetics.
Oversee on-set framing, lighting, and video direction to maintain high-fashion editorial standards across all digital and retail touchpoints.
Manage end-to-end shoot workflows for new drop arrivals and seasonal collections, including sample management, look coordination, and mood board creation.
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Day-to-Day Operations: Manage daily accounting entries, including Accounts Receivable (AR), and Accounts Payable (AP).
Payment Management: Process weekly payments for part-time employees, including Live Hosts, QC Team, and Retail Team. Process monthly payroll for all full-time employees. Ensure all payments are made accurately and within the scheduled timeline.
Supplier & Vendor Payments: Process payments to local and overseas suppliers. Monitor and settle all outstanding credit term invoices before their due dates. Maintain a payment schedule to avoid late payment penalties.
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Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications.
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Monitor and support the daily workflows of the QA/QC team, ensuring quality control standards, inspection processes, and product integrity are consistently met.
Oversee the Customer Service team, tracking response times, resolution rates, and service quality to maintain high customer satisfaction.
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