Undergo Intensive Academy Training: Participate in a structured training program that covers Dell Technologies' advanced data center infrastructure, networking, and AI solutions
Learn the Ropes and Stay Ahead: Gain hands-on experience with our cutting-edge data center solutions and explore the latest trends in cloud computing and AI, while discovering how modern IT infrastructure is evolving and helping customers adapt to exciting new technologies
Customer Connection: Develop your skills in understanding customer needs and crafting tailored tech solutions that set us above the rest
...
Undergo Intensive Academy Training: Participate in a structured training program that covers Dell Technologies' advanced data center infrastructure, networking, and AI solutions
Learn the Ropes and Stay Ahead: Gain hands-on experience with our cutting-edge data center solutions and explore the latest trends in cloud computing and AI, while discovering how modern IT infrastructure is evolving and helping customers adapt to exciting new technologies
Customer Connection: Develop your skills in understanding customer needs and crafting tailored tech solutions that set us above the rest
...
Undergo Intensive Academy Training: Participate in a structured training program that covers Dell Technologies' advanced data center infrastructure, networking, and AI solutions
Learn the Ropes and Stay Ahead: Gain hands-on experience with our cutting-edge data center solutions and explore the latest trends in cloud computing and AI, while discovering how modern IT infrastructure is evolving and helping customers adapt to exciting new technologies
Customer Connection: Develop your skills in understanding customer needs and crafting tailored tech solutions that set us above the rest
...
Basic understanding of ePerolehan and government procurement processes is preferred.
Good communication and interpersonal skills.
Self-motivated
proactive
and willing to learn.
Candidates with exposure to tender preparation or government-related projects will have an added advantage.
Experience dealing with government agencies or public sector clients is encouraged.
Familiarity with procurement platforms and tender documentation is a plus.
Recommend an appropriate course of action to resolve tickets or escalate accordingly
Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented
Act as first point of contact via phone/email/chat or walk-in support for end users, and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider
...