Store Operations: Oversee daily store operations, including opening and closing, cleanliness, product display, and cash handling.
Team Supervision: Lead and motivate retail staff to achieve sales targets, maintain service quality, and ensure teamwork. Supervise food and beverage preparation to ensure consistency, quality, hygiene, and compliance with SOPs.
Customer Service: Provide excellent service to customers, resolve issues professionally, and ensure customer satisfaction.
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Retail Operations: Manage day-to-day operations of outlet to ensure smooth execution, service quality, and compliance with company standards.
Sales & Performance Management: Monitor store performance, set sales targets, and drive initiatives to achieve business goals.
Team Leadership: Lead, train, and motivate retail supervisors and frontline teams to deliver excellent customer service and operational efficiency.
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Customer Service:Greet customers warmly, assist in product selection, and provide information on durian varieties and promotions. Provide product testers and sampling in a friendly, engaging manner to attract customers, create interest, and drive sales.
Sales Support: Handle sales transactions accurately, operate the POS system, and ensure proper cash handling.
Product Handling: Assist in unpacking, arranging, and displaying durians and other products to maintain freshness and attractiveness.
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Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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