Contribute to the FIC business strategy and support intiatives to improve revenue performance and operational governance
Increase operational efficiency and optimise operational costs
Support Senior Business Managers and relevant front office on specific business initiatives such as big trades, new products, new offerings (electronic venue, new CCY,), etc.
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Leading service operations by managing service engineers and technicians, planning manpower allocation, and ensuring maintenance activities are delivered safely, efficiently, and in line with contractual commitments.
Providing technical leadership through advanced troubleshooting, fault rectification, root cause analysis, and support for commissioning, migration, modernization, and upgrade projects for fire alarm systems.
Driving customer success by serving as the escalation point for critical service issues, conducting service reviews, and recommending lifecycle improvements to enhance system performance and reliability.
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We work as one, together with our partners, to achieve and build a strong and long-term relationship based on tolerance, respect, trust and mutual cooperation.
We value each human, being compassionate and always working for the benefit of the people we serve.
We earn and uphold the trust and confidence of our Partners, Clients and Candidates.
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Delivering service excellence for building automation systems by performing preventive, corrective, and predictive maintenance activities on Building Automation Systems (BAS), Building Management Systems (BMS), controllers, sensors, actuators, variable speed drives (VSDs), and associated field devices.
Troubleshooting and optimizing system performance by analyzing alarms, trends, system data, and control sequences to identify faults, improve operational efficiency, and enhance building performance.
Supporting commissioning and modernization projects through installation support, point-to-point verification, functional testing, integrated system testing, system migrations, upgrades, and lifecycle replacement initiatives.
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Monitoring the performance of payment systems, identifying areas for improvement, and implementing optimization solutions;
Using tools like SQL, Tableau, and Kibana to monitor platform metrics (e.g., average latency, SLA compliance);
Conducting system-level investigations, such as investigating the increase in latency or higher chargeback rates, which will require knowledge of APIs, SQL, and log monitoring tools like Kibana;
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