Maintain cleanliness:Work station - Sweep floors, empty trash bins, wipe down work surface, clear away debris, power wash work areaMachine related - Clean machine parts, dispose grease and sludge into containers, arrange parts according to customer crates/pallets and maintain tools cleanliness
Organize tools:Return hand and power tools to designated storage racks and areas, report to supervisor if any tools broken or damaged.
Assist technicians:Hold materials, fetch parts, and support senior team members with basic assemblies.
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Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products, including software, operating system, network, hardware, and applications.
Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostics procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolutions.
Utilize knowledge of company’s product lines and services to keep existing and potential customers informed when new, additional needs are identified.
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Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products, including software, operating system, network, hardware, and applications.
Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostics procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolutions.
Utilize knowledge of company’s product lines and services to keep existing and potential customers informed when new, additional needs are identified.
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Service the range of Industrial, Advanced and Portable Metrology that we sell for dimensional measurement, defects analysis, quality and reverse engineering. Service the range of in-line checkweighers, X-ray and metal detectors that we sell for automated weight, hazard point and quality control for food, pharma and industrial applications. This includes installing, commissioning, troubleshooting, repairs, preventive maintenance and calibrations.
Perform work assignments efficiently and methodically, and in its course, also keep in touch with customers to actively improve customer satisfaction with us/our products.
Update CRM on a timely and effective basis for team-wide follow-up and teamwork support.
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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Service the range of Industrial, Advanced and Portable Metrology that we sell for dimensional measurement, defects analysis, quality and reverse engineering. Service the range of in-line checkweighers, X-ray and metal detectors that we sell for automated weight, hazard point and quality control for food, pharma and industrial applications. This includes installing, commissioning, troubleshooting and repairs, preventive maintenance and calibrations.
Perform work assignments in efficient and methodical fashion, and in its course, also keep in touch with customers, to actively improve customer satisfaction with us/our products
Update CRM on timely and effective basis for team-wide follow up and teamwork support
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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Service the range of Industrial, Advanced and Portable Metrology that we sell for dimensional measurement, defects analysis, quality and reverse engineering. Service the range of in-line checkweighers, X-ray and metal detectors that we sell for automated weight, hazard point and quality control for food, pharma and industrial applications. This includes installing, commissioning, troubleshooting and repairs, preventive maintenance and calibrations.
Perform work assignments in efficient and methodical fashion, and in its course, also keep in touch with customers, to actively improve customer satisfaction with us/our products
Update CRM on timely and effective basis for team-wide follow up and teamwork support
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Lead on-site mechanical scope execution for Steam Turbine, Generator, and Valve outage and maintenance activities following safety procedures, with high quality and on time.
Own field execution at site and ensure work is completed safely, efficiently, and to quality standards.
Coordinate other TFAs, contractors, and customer personnel during complex outages.
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Lead and manage the service team responsible for calibration, maintenance, and repair of metrology instruments, mainly Coordinate Measuring Machine (CMM), Vision/Multisensor Measuring System, Portable Measuring Arm, Laser Tracker and etc.
Work closely with the Administrator in planning and managing the service team schedule.
Plan and schedule calibration for service tools and equipment.
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