Execute onsite interventions (corrective / preventive maintenances, optimization / Must point implementations…), working individually or as part of a team, in accordance with prescribed intervals and procedures. Ensure proper setting and functionality of maintained equipment, and comply with relevant customer / SIG safety and working regulations at all times
Support colleagues and customers with remote diagnostics and corrective maintenance as required (via phone, tablet, notebook etc)
Support machine / line installation or disassembly activities (projects)...
Responsible for performing service activities for our customers in the designated Service area.
Maintain and upkeeps the service tools in a good condition.
Perform technical service duties, including installation, qualification, basic user training, maintenance, and repair of equipment. Plan and execute service assignments according to MT guidelines and to highest professional standards....
Contributing to customer satisfaction by planning and executing service work as per customer order and expectation(s).
Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform....
Contributing to customer satisfaction by planning and executing service work as per customer order and expectation(s).
Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform....