Operations Management

Oversee the day-to-day operations of the outlet, including retail, food and beverage, and customer service.
Ensure that all sections of the outlet function smoothly and efficiently.
Coordinate with departments such as maintenance, food and beverage, and customer service to ensure seamless operations.

Staff Supervision

Hire, train, and manage employees across various departments within the outlet (cashiers, service crew, kitchen staff, customer service, etc.).
Develop and implement staff schedules to ensure the outlet is adequately staffed at all times.
Conduct performance evaluations, provide feedback, and address any employee performance issues.

Customer Experience & Service Quality

Ensure high levels of customer satisfaction by providing excellent service and a positive experience.
Address and resolve customer complaints, inquiries, or concerns promptly and professionally.
Ensure that all team members deliver excellent customer service and engage with visitors in a friendly and professional manner.

Safety & Compliance

Enforce all safety protocols and guidelines to ensure that customers and staff remain safe at all times.
Monitor and ensure compliance with local, state. and national regulations regarding health. safety, and food handling standards.
Ensure that all equipment mid facilities undergo regular maintenance checks and remain in top operating condition.

Financial Management

Develop and manage the budget for the outlet, ensuring it remains within set financial goals.
Monitor revenue and expenses, including sales, promotions, and food and beverage profitability.
Identify opportunities to increase profitability through strategic sales initiatives and operational improvements.

Marketing & Promotions

Collaborate with the marketing team to promote the outlet through advertisements, social media, and special campaigns.
Develop and implement seasonal promotions, pricing strategies, and loyalty programs to attract more customers.
Plan and execute special events or sales campaigns to boost traffic and revenue.

Maintenance & Facility Management

Oversee the cleanliness and maintenance of the outlet, including service areas, seating, and restrooms.
Coordinate with maintenance teams to address any repairs or infrastructure upgrades.
Ensure the outlet maintains an aesthetically pleasing and hygienic environment at all times.

Event Planning & Customer Engagement

Plan and coordinate in-store events, promotions, or product launches.
Ensure that event offerings align with the branding and objectives of the outlet.
Work with vendors, performers, or partners to enhance customer engagement experiences.

Risk Management & Emergency Response

Prepare for and respond to emergency situations, such as accidents, power outages, or unforeseen disruptions.
Ensure that all staff are trained in emergency protocols, including first aid and evacuation procedures.
Conduct safety drills and reviews to keep emergency procedures up to date.

Reporting" Communication

Regularly report to upper management regarding operational performance, customer feedback, financial status, and any challenges faced.
Maintain effective communication between different teams and departments within the outlet.
Review customer feedback and make improvements based on visitor suggestions or complaints.

Sustainability" Environmental Management

Implement sustainable practices to minimize the outlet's environmental impact.
Work on waste reduction. energy conservation, and responsible sourcing or products and materials.

Strategic Planning

Develop and implement long-term plans for the outlet's growth and service enhancements.
Monitor industry trends and competitors to ensure the outlet remains competitive and relevant in the market.

Financial Reports Jobs in Johor - November 2026 - Urgent Hiring

Outlet Lead - Horizon Hill