Operations Management
Process Improvement
Supply Chain
Logistics Coordination
Problem Solving
Team Collaboration
Time Management
Communication Skills
Data Entry
Reporting
Customer Service
Budget ownership of the Business Unit; correlated with Franchisees’ business plans;
Channel management of a franchisee as a customer: supporting the rest of the Department in establishing a smooth lifecycle for ZUS Franchisees, from onboarding to day-to-day operations;
Close coordination with Franchise Business Development and Franchise Operations teams to deliver on Department’s objectives and key results;
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Support MFD Marketing Officerto ensure smooth operations i.e. assist with quotations, referrals, NCD recovery, liaisons with underwriters for appeal cases.
Non-Motor – Provide quality servicing to the business which includes but not limited to revising quotations, negotiating with UW, referring referrals to higher authority, following up with policy processing team on policy status, checking policy wordings/clauses before sending to dealers, preparing acknowledgement letters and follow up on payments.
Accountable for overall administration support to MU to ensure workflow is running effectively & efficiently.
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