Receive the booking from the customer/assigned by HOD.
Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP·
Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.
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Support the coordination and scheduling of daily shipment activities to ensure smooth operations and alignment with customer requirements.
Provide expertise in air freight operations, including contributing to tender submissions and ensuring adherence to customs and trade compliance requirements.
Assist the supervisor in strengthening and expanding air freight service offerings by working closely with internal departments such as Sales and Marketing.
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Handling customer service team’s inquiries and ensure to comply with operation procedures.
Handle necessary documentation for Sea Freight Shipments.
Coordinate with customer service team, co-loader, carriers, terminal operators, warehouse team, and transportation team for the collection of cargos.
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Owns the P&L within their specific area of control
Lead growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint / escalation management
3rd or 2nd escalation point depending on local structure for customer complaints & special requests/ inquires and works with internal teams toward resolution.
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Owns the P&L within their specific area of control
Lead growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint / escalation management
3rd or 2nd escalation point depending on local structure for customer complaints & special requests/ inquires and works with internal teams toward resolution.
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Sales Strategy & Business Growth: Develop actionable sales strategies, drive lead generation, and convert new business opportunities to meet growth targets.
Client Relationship Management: Build and nurture strong key-client relationships while ensuring top-tier service standards and fast issue resolution.
Market Insights & Reporting: Track industry trends and competitor activity; deliver sales reports, forecasts, and metrics to senior management.
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Lead & manage a team of sales personnel to explore new market & implementation of total logistic sales strategy
Actively organizing sales activities and work closely with internal stakeholders to develop new initiatives to drive sales growth and support business expansion
Establish sales business plan to promote and sell services to existing or potential clients which target to expand customer database
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Support the coordination and scheduling of daily shipment activities to ensure smooth operations and alignment with customer requirements.
Provide expertise in air freight operations, including contributing to tender submissions and ensuring adherence to customs and trade compliance requirements.
Assist the supervisor in strengthening and expanding air freight service offerings by working closely with internal departments such as Sales and Marketing.
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