Responsible for the development and implementation of annual business plan and medium-term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its overall performance.
Responsible for all hotel activities and its departments to ensure efficiency and high standards of operations in all areas of hotel.
Drives guest satisfaction and maintains high standards through his operational leadership, trend analysis and hands on interaction.
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2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Ensure service programs are in place and executed against (e.g., Refreshing Service).
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