Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
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Receive and direct incoming calls to appropriate personnel and voicemail.
Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.
Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.
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Receive and direct incoming calls to appropriate personnel and voicemail.
Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.
Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.
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