Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
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Leadership & Team Management: Lead, train, and mentor the butler team to deliver exceptional service. Manage scheduling, task allocation, and performance reviews.
Guest Service Excellence: Ensure VIPs receive personalized service and attention to preferences. Proactively anticipate and fulfill guest needs with precision.
Operational Coordination: in-room dining, laundry, packing/unpacking, and itinerary planning. Collaborate with other departments to ensure seamless service delivery.
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