·Report directly to the Assistant front Office Manager / Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations.
·Has a very close working relationship with the Assistant Front Office Manager / Front Office Manager.
·Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team.
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You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role;
Achieve positive outcomes from Guest queries in a timely and efficient manner.
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