Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution.Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers.
Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo’s advanced metrology instruments.
Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation.
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Develop and optimize FOL/EOL processes; especially Die Attach process for new product development project to meet project cost, quality and timeline targets.
Participate and support FOL/EOL processes technology roadmap and building block activities.
Equipment selection which meet project cost, quality and timeline target.
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Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution.Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers.
Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo’s advanced metrology instruments.
Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation.
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Ensure system stability, optimal performance, and alignment with global HR processes and standards
Support release management activities, including feature assessment, impact analysis, and regression testing
Develop deep expertise in key functional areas such as roles and permissions, report creation and maintenance, and management of global-to-local system integrations
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Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customer service issues for complex, multi-country or multi-regional accounts.
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Lead daily inbound and outbound logistics activities, including local and overseas shipments.
Coordinate shipment schedules with production, warehouse, planning, customers, suppliers, forwarders, and transporters.
Review and ensure accuracy of shipping documents such as delivery orders, invoices, packing lists, customs forms, permits, and related import/export documents.
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Lead daily inbound and outbound logistics activities, including local and overseas shipments.
Coordinate shipment schedules with production, warehouse, planning, customers, suppliers, forwarders, and transporters.
Review and ensure accuracy of shipping documents such as delivery orders, invoices, packing lists, customs forms, permits, and related import/export documents.
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Executes commodity purchase strategies through purchase requisitions. Work with suppliers for expedite, de-expedite and cancellations of transactions that provide optimal total value for National Instruments.
Manages and fosters relationships with NI’s supply base and may help drives resolutions to conflicts including quality, cost, delivery, and lead time issues.
May participate with activities around new supplier assessments, disengagements, performance improvement plans, formal supplier reviews, and cost reduction opportunities.
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Manages all the quality issues associated with suppliers and acts as the main point of contact between suppliers and Corporate QA.
You will work directly with the supplier to improve their manufacturing process change and relocation/equipment change, reworking/sorting arrangement, and lead time management.
Support the Supply Chain group in resolving all factory line-down issues by obtaining the necessary technical details on time to make the right engineering decisions.
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