Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
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Menjalankan dan mengendalikan mesin retort mengikut SOP dan arahan kerja.
Membuat persediaan bahan, peralatan dan produk yang diperlukan sebelum proses memasak.
Membantu dalam kerja-kerja preparation untuk memasak, termasuk menyediakan bahan mentah, peralatan memasak dan memastikan semua keperluan telah lengkap sebelum proses bermula.
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Operational Leadership: Oversee end-to-end warehouse and logistics operations to meet established KPIs, service standards, and client SLAs.
Financial Performance: Monitor and analyze operational P&L, establish internal controls, optimize costs, and drive revenue growth.
Team Management & Development: Define roles, plan capacity, lead staff supervision, conduct performance evaluations, and foster employee development.
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Inventory Accuracy: Monitor stock integrity across all warehouse locations and manage daily system transactions in WMS.
Stock Audits & Investigations: Conduct daily cycle counts, reconcile physical stock against system records, and perform root-cause analysis on stock variances.
Reporting & Data Analysis: Track and report key inventory metrics (accuracy rates, stock aging, SLA compliance) using MS Excel and WMS reporting tools.
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The role of Lifeguard is responsible to oversee the safety of Water Park guests by monitoring the attraction to prevent accidents. He/She will explain and enforce LEGOLAND Water Park policies and procedures; assist water park guests in distress or in danger of drowning. This position will administer First Aid and CPR as needed, maintain records, and perform other duties as assigned. MC’s will be in charge of general cleanliness around the Water Park and internal buildings.
Responsible for ensuring all company policies and procedures adhere to MC and guests.
To ensure a safe working environment at all times for both internal and external guests.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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