Serves customers by selling products and meeting customer needs.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
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Promotions & Upselling: Promotes spa treatments, packages, and retail products and upselling services to maximize guest satisfaction and revenue. Provides information on special offers and membership programs to encourage repeat visits and loyalty.
Basic knowledge of spa services, treatments, and wellness practices is preferred.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist, you will be the first point of contact for all guests visiting the spa. Your role also involves coordinating with therapists and maintaining the cleanliness and ambiance of the reception area. As a Spa Receptionist , you’re not just providing administrative support to ensure seamless spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Service & Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
Prior hospitality experience and fluency in English (for translation tasks) are advantageous.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams. As a Reservations Agent , you’re not just helping manage the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Supervise and develop the team: Train, schedule, and supervise purchasing and receiving clerks, providing guidance and support to ensure high performance
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for executing sourcing strategies, including supplier selection, evaluation and management, and negotiating contract terms to ensure cost-effectiveness and supply chain stability. As a Purchasing Executive (Contract) , you’re not just supporting the procurement and inventory management process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Ledger Management: Adjust general ledger accounts and maintain supporting documentation
Open to Malaysian and possess legal working rights in Malaysia.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Your role encompasses daily journals and includes (but is not limited to) inventory, month-end processes, balance sheet reconciliations, and other administrative duties. As a Finance Executive (GL), you’re not just responsible for the bookkeeping phase of the Finance department – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Food Safety Regulations: Ensuring that all food safety standards are met.
Must possess legal working right in Malaysia
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As an Outlet Captain , you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Innovation & Energy: Bring enthusiasm and creativity to every session, inspiring guests to pursue their wellness goals.
Open to Malaysian and possess legal working rights in Malaysia
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for delivering high-quality fitness classes and personal training sessions that engage, inspire, and motivate hotel guests and club members. You will oversee the proper use of fitness equipment, demonstrate exercises, and ensure all safety guidelines are followed. As a Sports Instructor , you’re not just delivering high-quality fitness sessions and promoting wellness – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Documentation: Maintain accurate logs of guest interactions and update guest profiles for future personalization.
Must possess legal and valid working rights in Malaysia.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As a Communications Centre Agent , you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Drive showroom sales and achieve monthly, quarterly, and annual sales targets.
Lead, motivate, coach, and develop the showroom sales team to maximize productivity and sales performance.
Ensure all team members provide professional product demonstrations and excellent customer service in accordance with the Company service standards.
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