Monitor and analyse the Income & Expenses of the service operations, establish business controls and provide solutions to reduce cost and increase revenue.
Manage the customer services and relationship through providing regular feedback and periodic operations review with clients to optimize quality of service, business growth, and customer satisfaction.
Communicate with Engineers and other technical consultants and vendors for IT infra.
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Coordinate pre-arrival and post-departure arrangements for vessels.
Liaise with Immigration & Checkpoints Authority (ICA),Maritime and Port Authority of Singapore (MPA), terminal operators, and private wharves for crew-related formalities and vessel clearance.
Monitor port schedules and berth availability to provide clients with timely updates.
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Provide strategic financial leadership and forward-looking analysis to the CEO, senior leadership team and Board, supporting financial strategy, resource allocation, sustainability and key business decisions.
Lead the annual budgeting, forecasting and long-term financial planning processes, including scenario planning and analysis of financial and operational performance against approved plans.
Oversee financial reporting, controllership, audit, tax, compliance and internal controls, ensuring the integrity, accuracy and timeliness of financial information and effective management of financial risks.
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