Prepare & serve beverages in accordance with Luckin Coffee's recipes, standards and presentation guidelines.
Uphold strict hygiene and cleanliness standards throughout the store, ensuring all areas, tools, and equipment are sanitised and well-maintained at all times.
Provide friendly and professional customer assistance, addressing any issues calmly and courteously.
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Develop and follow a preventive maintenance schedule, including regular inspections, servicing, repairs, and basic upgrades of air-conditioning, electrical, plumbing, and other clinic facilities, to prevent major breakdowns and ensure a safe and comfortable environment.
Perform basic electrical maintenance and repairs, including replacing light bulbs, troubleshooting minor electrical faults, and assisting with basic appliance repairs.
Carry out minor plumbing repairs and maintenance, including water supply systems, sinks, toilets, faucets, and related fixtures.
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Memastikan keselamatan bangunan, mematuhi peraturan yang ditetapkan oleh pihak berkuasa tempatan dan selamat untuk persekitaran Tadika/Taska;
Menjalankan penyelesaian masalah asas/membaiki/menyelenggara Tadika/Taska & kawasan umum seperti simen, kerja mengecat, barangan elektrik, paip, penyaman udara, CCTV, pertukangan kayu dan lain-lain;
Memastikan semua kenderaan, alatan dan peralatan bengkel diisi dan diselenggara dengan baik.
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Accurate and timely input and validation of manual entries to cash and transaction reconciliation logs, collation of investment/divestment papers, and presentation metrics and control data.
Ensure essential checks are complete and any outstanding items are recorded and cleared.
Respond to all queries and in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve system issues effectively.
Candidates should possess solid Analytical Skills to identify root causes, interpret technical information, and propose practical solutions.
Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and ensure positive user experiences.
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