Lead and oversee day-to-day operations across multiple concurrent construction and specialist contracting projects from pre-award planning through execution, completion and handover.
Direct Project Managers, Engineers, Site Supervisors and supporting operational teams to achieve agreed project schedules, quality standards, budgets and contractual requirements.
Review project planning, manpower deployment, material requirements, equipment utilization and subcontractor resources to ensure effective execution across project sites.
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To ensure that the branch provides excellent quality banking services to all customers
To ensure that all walk-in customers are greeted, directed to right counters, assisted in completing transactions, service efficiently, queries answered besides providing leads in cross selling of banks products and services.
Attend to onboarding customers (individual and non-individual), completion of documents, Know Your Customer (KYC), biometric verification, and Customer Information (CIF) creation/maintenance on maker function
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To perform assessment, audit and gap verification of clients and applicants in accordance with SGS requirements and customer’s global standard or management system.
To conduct the audit presentations and prepare assessment reports within the timeline stipulated as per SGS and/or accreditation/oversight body requirements.
To carry out the role as Lead Auditor effectively as per ISO 19011 (Auditing Management Systems) guidelines. He/she will be responsible in ensuring client understanding of the assessment decision and clear direction to particular items of correction, corrective action and continual improvement where appropriate.
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Financial Advisory: Conduct in-depth discovery sessions to accurately understand clients' risk tolerance, financial objectives, and time horizons to provide tailored recommendations.
Revenue Generation: Achieve key performance indicators (KPIs) by generating fee-based income through the strategic sale of wealth management products.
Market Intelligence: Stay updated on global market trends, interest rate shifts, and regulatory changes to provide proactive and timely advice to clients.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Undertake Quality Assurance and Field Biologist Inspections for Rentokil Reporting Services and Termite Management Programs or other high value services sold by the branch
Responsible for timely and proper completion of the customers and administrative reports
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Manage manufacturing and delivery of IT application change requests and enhancements internally and with SBU Engagement Manager/SMEs to ensure alignment with Business requirements and system performance expectations.
Develop technical solutions within the boundaries of the existing application and technology ecosystem.
Work closely with the Squad Lead to develop and manage deliverables, work plans, and delivery timelines.
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Reporting directly to the Proposals Manager, you will be responsible for the coordination and management of the Proposal Management process, which includes the creation of a structured and consolidated proposal based on guidelines Coordinate cross-functional efforts in the Proposal Management process and ensure all timelines are met
Partner closely with Sales and Regional Support Teams to ensure proposal requests are tracked and delivered on time