May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws....
Documentation & Administration: Ensure all internal and operational documentation is accurately prepared, maintained, and completed in a timely manner. i.e. ISO Documentation, PO Approval Form. Etc.
Customer Support: Handle incoming customer inquiries via phone and email, prepare price quotations, and document customer complaints related to services and product quality.
Sales Administration: Manage customer Purchase Order (PO) approvals, prepare sales reports, and handle cash sales transactions....
Identify, recruit, and onboard high-performing channel partners in key geographic territories. Develop and execute strategic channel programs to drive significant sales growth and market share expansion through partner networks
Establish clear performance metrics and goals for each partner, aligned with overall channel objectives. Regularly monitor partner performance, identify areas for improvement, and implement corrective actions as needed
Coordinate with the internal team to provide partners with deep-dive training product and services...
Develop and maintain QA/QC procedures, inspection checklists and project quality records.
Conduct independent site inspections to assess electrical installation quality and workmanship against approved drawings, specifications and procedures.
Review inspection, testing, commissioning and handover documentation with the project team....